For any orders with value exceeding USD 300, free shipping will be provided (excluding 3D printer and MakerSpace Kits); however, free shipping is not available for orders subject to discounts.
PS: the customer for which free shipping is provided may not designate the courier, which will be determined at the sole discretion of Makeblcok.
Delivery will be made within 1-2 working days after the receipt of payment. Since the commodities will be shipped through forwarder, the tracking number may sometimes be updated on the third working day. After we get to know the tracking number, we will update on our website and at the same time, the customer will be reminded via mail. Otherwise, customers can log onto "my account" to view the order status via "view order status".
Makeblock abides by applicable laws and policies and will make declaration on true condition.
All Makeblock commodities are exported through Hong Kong (free trade port); therefore, customers are not required to pay any export tariff. When commodities arrive at the destination, some will be checked by the customs and certain tariff shall be paid or not, depending on the provisions and operations of each country. Since all the import tariffs depend on local policies, customers are required to undertake related expenses at the destination port, if any.
If you have any doubts about local tariff policies and potential tariffs, please refer to http://www.dutycalculator.com/new-import-duty-and-tax-calculation/saved_calculations/view_details/194962255/. Note: the information stated on the website is only provided for reference and Makeblock will not be liable for the final tariff and estimated tariff.
Basically, Makeblock will provide express services where the courier services are available. If you have any related questions, please feel free to contact us via email@example.com.
For international express, PO BOX is not allowed; please indicate complete address (other than PO BOX), including domicile, postal code, addressee and contact information.